Background
Located in the Southwest U.S., this hospital and medical center is a not-for-profit hospital with over 700 beds that provides a wide range of health, social and support services, with special advocacy for the poor and underserved. It’s a highly accredited and nationally recognized center with a variety of specialties. The hospital is part of a 40+ member hospital system in Arizona, California and Nevada.
The Challenge
For over a decade, Xerox has provided the services and technologies to handle key document-related functions for the hospital as outsourced services. These have included management of the hospital’s production center and service for all on-site equipment, plus a move to print-on-demand document production, with initial yearly savings of more
than $500,000.
And the cost of document production was the early focus. But as time went on, it became apparent that the real challenge was to find additional savings beyond the cost of equipment itself. After all, a printer isn’t cheaper if no one is using it, so utilization rates moved into the spotlight.
In addition, new legal requirements related to the use of health information and patient privacy have reinforced the importance of making the right document-production purchases and adhering to specific processes. According to the Health Information Technology for Economic and Clinical Health (HITECH) Act, hospitals and their vendors are required to notify patients within 60 days if patient data is breached—or risk steep fines.
Once again, the hospital turned to the Xerox team for help with meeting the daily demands of staff, patients and regulators, in addition to the ongoing need to cut costs.
Download Full Case Study: After More Than A Decade, A Major Hospital System Still Counts on Xerox to Optimize Printing Across Its Enterprise